E16 error is a common error on DSTV which usually shows as a result of expired subscription but sometimes it shows despite active subscription. In the case of an active subscription, here's how to clear the E16 error and restore viewing on your DSTV decoder.
NB: Before attempting any of these methods, make sure your decoder is powered ON
RA leave a space then enter the first 10 digits of your smart card number TO 30333
For example RA 1234567890 to 30333 Where 1234567890 is my smart card number
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NB: Before attempting any of these methods, make sure your decoder is powered ON
Method 1: Clearing DSTV E16 error via SMS
To clear the E16 error on your DSTV decoder via SMS, simply compose a text message using this format:RA leave a space then enter the first 10 digits of your smart card number TO 30333
For example RA 1234567890 to 30333 Where 1234567890 is my smart card number
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Method 2: Clearing DSTV E16 error via Internet
- Go to the Dstv Self service portal
- Fill in your Smart card number, select the type of error you choose to clear "E16" in this case
- Enter the captcha code then click "Clear Error" as seen in the screenshot below.
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