3 Easy ways to Clear DSTV E16 error in Nigeria


E16 error is a common error on DSTV which usually shows as a result of expired subscription but sometimes it shows despite active subscription. In the case of an active subscription, here's how to clear the E16 error and  restore viewing on your DSTV decoder.

NB: Before attempting any of these methods, make sure your decoder is powered ON

Clearing DSTV E16 error via SMS

To clear the E16 error on your DSTV decoder via SMS, simply compose a text message using this format:

RA leave a space then enter the first 10 digits of your smart card number TO 30333

For example RA 1234567890 to 30333 Where 1234567890 is my smart card number

Recommended: How to clear E-017 error on Gotv in Nigeria

Clearing DSTV E16 error via Internet

  • Go to the Dstv Self service portal
  • Fill in your Smart card number, select the type of error you choose to clear "E16" in this case
  • Enter the captcha code then click "Clear Error" as seen in the screenshot below.

Clearing DSTV E16 Error by Calling DSTV Toll Free Lines

You can clear DSTV E16 error by talking to a Call Center Agent via the DSTV toll free lines, they are as follows;

9Mobile - 09090630333
Airtel - 07080630333
MTN - 08149860333
gLO - 08113630333

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  1. I am having an e-16 error 42508864542 that is my smart card number please help

  2. Please help clear error E16 on my dstv have subscrib but it no show any station my IUC: 7040091374

  3. My name is RICHARD ROBSON Sunday, my gotv is not connected I just renew my account an only washed it for one day an since then is only showing E16 and I can't wash any channels

  4. Please help clear E16 error.Recharge on DSTV But not showing no:7020648369

  5. I am having a E162-0 error please help me

  6. I have paid R130 yesterday at flash but still my services are inactive please recconect my package

  7. I have paid but e16. No channel is showing. 4135525713

  8. Please help clear error on E16-4 since I subscribed yesterday 14/9/19 my account has not been activated. Kindly reconnect my package. My smart card no. 4259556889. Thanks in advance. ( Mrs Sobola, Iyabode)

  9. Good evening I pay on my DStv dis evening on smart card no 42523107284 it has not Being show till now I need Your quick response

  10. Help me to clear E16 smart card number 1032468105

  11. Please help me to clear e16-4 error code. My card no: 1046333704

  12. I am having an E-16 error 52508664842 that is my smart card number please help.


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