How To Resolve CAC Query And Get Your Business Name Approved

After submitting the required documents on the CAC document upload portal, a CAC officer will go through all the provided details to determine if the business name can be approved or not.
In a case where there is a problem with some of the details provided, you will receive a CAC query that must be treated before re-submitting your Business name application.

How To Resolve CAC Query And Get Your Business Name Approved

Your Business name registration on the CAC online portal could be queried for various reasons, in order to get it approved on time, it is advisable you read our step-by-step guide on registering business name to avoid common mistakes.



However, let's proceed on resolving CAC query, and getting your Business name approved on time.


Resolving CAC Query


Depending on the query you received, if it has to do with error in the details you filled online, follow the steps below to resolve the CAC Query;


  • Click "Correct data"
  • Preview and submit the details you have filled
  • Click "Save"
  • Download documents, sign and upload it on the CAC Documents Upload Portal 
  • Click on "Resolve Query" to notify the Admins that you have resolved the Query

Based on my Experience with Business name registration on CAC portal, you might be queried for uploading Remita receipt instead of the CAC generated receipt on your CAC account dashboard. 









In this case, you should go to your dashboard, click the business name that was approved, and click Payment receipt to download the CAC generated receipt. 


Due to the varying issues that could trigger a query, I might not be able to cover all, but CAC query can be resolved easily by following the instructions in the Query Email you received from CAC.

If you encounter any problem, you can drop a comment in the comments section.

Comments

  1. good afternoon please i got a query saying incomplete documentation, upload complete business name form

    ReplyDelete
    Replies
    1. Hi,
      That means you didn't upload the CAC Business Name registration form. You can find it on your dashboard, download it, fill and stamp at the nearest Law Court

      Delete
  2. good morning please i got a query saying upload application form in full and i dont know how to go about it.

    ReplyDelete
    Replies
    1. Hi,
      The CAC BN1 form you uploaded must include all the pages including the page that was stamped by the Magistrate. Make sure you have all these pages on the doc you uploaded and try again

      Delete
  3. I got a query that I should redraft my nature of business and upload receipt so, I don't know which receipt.

    ReplyDelete
    Replies
    1. Hi,
      It is the receipt generated on your CAC dashboard, not the REMITA receipt that was sent to your Email address.

      You can find the receipt at the Payments history column on your dashboard

      Delete
  4. Hi
    I received a query that my business address is not accessible. How do I effect the new address on my CAC registration form online.

    ReplyDelete
    Replies
    1. Hi,
      Click resolve query, the online form you filled should open for you to edit it using the new address.

      Delete
    2. I have same issue. I was query for vague address but since then am unable to Edith the page. I got to know that this can only be done at their office. Please how true is this? My Biz Reg has been pending close to a year now due to this. I can proceed registration.

      Delete
  5. hi, i received a query telling me that to UPLOAD ALL DOCUMENTS AND JUSTIFY TRANSPORTATION IN NATURE OF BUSINESS. and i choose to remove the transportation completely but i cant.
    thanks

    ReplyDelete
    Replies
    1. Hi,
      You can remove the transportation and print out a new BN1 form. But you will need to take it to the registry for another stamp and signing.

      Delete
  6. Hi this is what I got,
    Your Company Registration *** has been queried. Find below the reason for query.

    Reason
    PLS REDUCE OBJECT

    How do I go about it? What's the object.
    Thanks

    ReplyDelete
  7. I got query to reduce my object. What's exactly and where do I reduced it?

    ReplyDelete
    Replies
    1. It means reduce what you wrote in nature of business.

      Delete
  8. Hello please I received CAC query to fill up some empty columns I left in share details. I have been trying to update the date and resolve the query, but the columns am too fill are not accepting data. It's not allowing me to type in the columns. I have written to customer care. Please help.

    ReplyDelete
  9. I got a query and I have resolved the query by uploading the necessary documents but for almost 2 months now, I haven't heard anything regarding the certificate . What could be wrong please

    ReplyDelete
    Replies
    1. It could be that you didn't check the originating office e.g Lagos Alausa, Abuja etc before uploading or you didn't hit the submit button after uploading on the documents uploading portal. Let us know if it has been resolved

      Delete
  10. I have uploaded all documents but got a query mail of section not applicable to you. I don't understand it o

    ReplyDelete
    Replies
    1. Hi, you will need to provide the full details of the query for better understanding. Thanks

      Delete
  11. Someone should please help me, I received a query that I should “PLS PROVIDE FOR THE ARTICLES IN THE MEMART” I already submitted the memorandum, I don’t understand what this means.

    ReplyDelete
  12. Hi
    I received a query OF SIGN ATTESTATION . How do I effect this , where do i need to sign again after the first page on my CAC registration form online.

    ReplyDelete
    Replies
    1. Hi,

      Try to examine the pages again and make sure you have signed all the required attestation.

      Delete
  13. Please got a query that says CLAUSE for object is strictly for objects. Kindly help me cos I don't understand what this means

    ReplyDelete
  14. please i got a query that says INCORRECT DATA FOR REGISTRATION PLEASE UPLOAD NAME AVAILABILITY. what do they mean by this? kindly assist

    ReplyDelete
  15. Please i got a query that say INCORRECT DATA FOR REGISTRATION PLEASE UPLOAD NAME AVAILABILITY. What does it mean and how will i go about it. Thanks

    ReplyDelete
  16. I received a query 'incorrect data for registration & please upload name availability.kindly advise.

    ReplyDelete
  17. Pls help me, I receive a query mesaage.
    "PLS RECONCILE THE REGISTERD ADDRESS ON THE REGISTRATION PORTAL WITH THE FORM ; DO NOT HANDWRITE ON THE FORM ;REGISTER AND PAY FOR THE BRANCH ADDRESS ,UPLOAD COMPLETE FORM,UPLOAD COMPLETE FORM"
    I don't know what to do again o.

    ReplyDelete
    Replies
    1. I got a query to pay for branch address and upload it... don't know how to pay and what's the payment for.

      Delete
  18. I was asked to upload my company name availability form. I did that, then noticed that i could also update my data. Meanwhile, I would love to change the wordings of some of the object clauses. What would be the implication since the already stamped MEMART does not reflect those changes?

    ReplyDelete
  19. I was asked to upload my company name availability form. I did that, then noticed that i could also update my data. Meanwhile, I would love to change the wordings of some of the object clauses. What would be the implication since the already stamped MEMART does not reflect those changes?

    ReplyDelete
  20. Hello,I was asked to upload passport and payment receipt. I've affix the pass port on my BN1 form and also sent my payment receipt I got from my payment history but I got the query a second time asking me to do the same thing again. What do I do

    ReplyDelete
  21. Pls, I received a a query asking me to pay #1,000 for the
    branch and upload the receipt. but how to pay is not listed. pls quide me. thanks

    ReplyDelete
    Replies
    1. Go to remita site
      then pay a biller
      who to pay Corporate affairs commission
      name of service/payment....choose miscellaneous
      the a description will come, add payment for branch address.
      then filling the other details
      how to pay.....pay through bank or card....
      take it to the cac office for stamp and signature.
      then re-upload the payment receipt adding to the existing ones on the upload site.
      thanks

      Delete
    2. what about this query: To reconcile name with objects

      Delete
  22. I got a query Reason
    "refer to bn templates for object guide"

    Please what is the meaning

    ReplyDelete
  23. I got a query after submitting the registration documents reason UPLOAD RECEIPT WITH CAC LOGO AND RRR,.

    I have downloaded the receipt but did not see where to upload it back to them. Please can you guide me?

    ReplyDelete
    Replies
    1. Hi,

      You will need to go the CAC Doc Upload Portal Tap the link!

      Enter your availability code and select the originating Office which is where you will be picking up your certificate after the final approval.

      Delete
  24. I got a query
    "INCONSISTENT INFORMATION
    Description
    KINDLY ROUTE DOCUMENT TO PICK UP LOCATION -YABA"
    Please what do i do?

    ReplyDelete
  25. what about this query: To reconcile name with objects

    ReplyDelete
  26. what about this query: To reconcile name with objects

    ReplyDelete
  27. Address is not traceable, upload availability. How do I go about it?

    ReplyDelete
  28. hi please i received a query for objects do not specify any business... how do i resolve this. thanks also for the solution on receipts

    ReplyDelete
  29. hi, please how do i resolve the query, 'objects do not specify business'

    ReplyDelete
  30. hi, please how do i resolve the query, 'objects do not specify business'

    ReplyDelete
    Replies
    1. Hi,

      You didn't fill the Nature of Business during your application, kindly do that and re-submit your Application

      Delete
  31. I got a query that I should upload all documents. I have uploaded my memart and cac1.1 registration form. Is there anything else I am missing. Thanks.

    ReplyDelete
  32. Hi, I got a query that says: refer to bn templates for objects guide and pls upload clearer documents

    ReplyDelete
  33. Hi, I got a query that says; refer to bn templates for objects guide and pls upload clearer documents

    ReplyDelete
  34. Thank you for this article. It helped me resolve my business name registration query. Thanks again

    ReplyDelete
    Replies
    1. You are welcome Onyi, I'm glad it was helpful in resolving the issue you had with business name application.

      Delete
  35. INCORRECT DATA FOR REGISTRATION
    Description
    reduce objects

    I have reduced the description of the nature of my business 3times yes I still get the same query again and again

    ReplyDelete
  36. I got query to upload the receipt but the query is showing resolved. I don't know what to do

    ReplyDelete
  37. Good evening, please i got a query that my i should UPLOAD CLEAR FORM, AV AND RECEIPT.

    ReplyDelete
  38. I got a query that i should uplaoad my receipt but its the remita's receipt that i have.. Is it the receipt to be uploaded

    ReplyDelete
    Replies
    1. Hi,
      There is another receipt on the dashboard, logon to the portal, click on the business name and download receipt.

      Delete
  39. Hello
    Pls how can I go about correcting my details on my CAC after approval?
    Help pls..

    ReplyDelete
  40. Hello
    Pls how can I go about correcting my details on my CAC after approval?
    Help pls..

    ReplyDelete
  41. Hello I go a query Incorrect data for registration. "re arrange the reg form"

    ReplyDelete
    Replies
    1. Hi Bill,

      You should make sure you have scanned the BN1 form in the right order. Probably Page 2 came before page 1, check this and try again. Also ensure that you uploaded the right document for each title on upload portal.

      Thanks

      Delete
  42. Hi
    I was queried for correct traceable address. I have correcter the address and saved. I also clicked on query resolved but I have not re uploaded the documents. Should I re upload the documents?

    ReplyDelete
    Replies
    1. Hi,

      You have already marked the query has resolved. It's ok to just wait for their response within the next few hours as usual.

      Delete
    2. Good evening,
      This is the third time I am getting quarried. This last one is saying... Upload I.D for both proprietors and reconcile object on form with CRP.
      Note: I have uploaded I.D of myself and the proprietor before this quarry.
      Pls what do I do now?

      Delete
  43. Good morning sir/ma
    This is RuttyGarb Couture
    My company name have been queried for what i dont understand. I dont know what to do , because i think have done all the neccessary things.
    Please sir/ma help me out on what to do.
    Reasons for queried;
    1) Do not write on scetion F of the form
    2) Expunge one of the same nature of business
    3) Upload name approval
    Looking forward to hear from you soon
    Thanks

    ReplyDelete
  44. Hi,

    The reasons have been clearly stated
    1. You will need to print out the form again, and make sure you don't write anything in the "Section F" on the form.

    2. There might be a repitition in the Nature of Business you stated. you need to review that and be precise in the description.

    3. You didn't upload the Name approval notification slip that you received when the Name of your Business was approved

    ReplyDelete
  45. Good day sir, please I received a question which says "Furnish approved name" , what should I do?

    ReplyDelete

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