I paid my Gotv subscription via Quickteller before the expiry date for the then-current subscription on my decoder but to my greatest surprise, viewing was stopped on my decoder on the day my current subscription expired despite the payment that has been made.
It was during the public holiday so all effort to reach their Customer care was a dead end. I sent emails to Gotv customer care with a copy of the mail forwarded to quickteller, Quickteller support responded same day but my dear Gotv customer care might still be yet to receive all the emails because even the mail from quickteller to Gotv customer care is still yet to be attended to.
So, I decided to follow the 411 of that popular adage that says If the mountain fails to move to……. you know the rest. I paid Multichoice office a visit on the first working day after the public holiday and the problem was resolved finally. Here’s how to clear the E-017 error on your Gotv decoder.
Clear E-017 error on your GOTv decoder
There are 2 methods to clear this error.
First Method: Clearing E-017 Error via SMS
Firstly, make sure your subscription is active i.e make sure you’ve made a successful subscription that has not expired then pick your phone to send the reactivation SMS in this format.
RESET IUC NUMBER as a message to 4688, for example, RESET 2003029600 to 4688 (where 2003029600 is your IUC Number)
NB: If you are using this method, I suggest you do it during the day (8 a.m – 7 p.m)
*The IUC NUMBER are those digits on the red label under the decoder, you need it for your GOTV payment
If you are planning to downgrade your GOTV subscription, it is very much easier to do now but that will be discussed in our next article.
Second Method: Clearing E-107 error via Phone Call
This method will require calling Gotv customer care. The Gotv Customer care line is 012703232. You may listen to the voice prompt but DON’T follow the voice prompt, the machine will forward your call automatically to one of their agents.
Third Method – Clearing Gotv Error codes online
GoTv has launched an online platform to help customers clear Error codes. To access this service log-on to the Gotv clear error code page – (Just Tap the link!)
Enter your IUC number, select the error code you want to clear and input the captcha displayed followed by the “Clear Error Code button” to confirm your request.
If successful, viewing should be restored in few minutes.
One of these three methods will surely work for you.
I’ll be awaiting your feedback in the comment section regarding your experience with Gotv customer care or service. Your friends may be interested in this information too, share it via the social buttons. Thanks