I paid my Gotv subscription via Quickteller before the expiry date of my current subscription on my decoder but to my greatest surprise, viewing was stopped on my decoder on the day my current subscription expired despite the payment that has been made.
It was during the public holiday so all effort to reach their Customer care was a dead end. I sent emails to Gotv customer care with a copy of the mail forwarded to quickteller, Quickteller support responded same day but my dear Gotv customer care might still be yet to receive all the emails because even the mail from quickteller to Gotv customer care is still yet to be attended to.
So, I decided to follow the idea of that popular adage that says If the mountain fails to move to……. you know the rest. I paid Multichoice office a visit on the first working day after the public holiday and the problem was resolved finally. Here’s how to clear the E-017 error on Gotv decoders.
Clear E-017 error on GOTv decoder
There are 3 methods to clearing the e-017 error.
First Method: Clearing E-017 Error via SMS
Firstly, make sure your subscription is active; make sure you’ve made a successful subscription that has not expired then pick your phone to send the reactivation SMS in the format below:
RESET IUC NUMBER as a message to 4688, for example, RESET 2003029600 to 4688 (where 2003029600 is your IUC Number)
NB: If you are using this method, I suggest you do it during the day (8 a.m – 7 p.m)
*The IUC NUMBER are those digits on the red label under your gotv decoder, you need it for your GOTV payment.
The above method should help clear e-017 error on gotv but if the error still persists, proceed to the second method.
NB: If you are planning to downgrade your GOTV subscription, it is very much easier to do that now but that will be discussed in our next article.
Second Method: Clearing E-107 error via Phone Call
This method will require calling Gotv customer care to help clear e-017 error on Gotv.
The Gotv Customer care line is 012703232. You may listen to the voice prompt but DON’T follow the voice prompt, the machine will forward your call automatically to one of their agents after few seconds.
You might also try the Multichoice toll free lines to clear e-017 error on gotv. The Multichoice toll free lines can be found below.
Gotv toll-free lines
- 9Mobile – 09090630333
- Airtel – 07080630333
- MTN – 08149860333
- gLO – 08113630333
ATTENTION: When you call the the mutichoice toll free lines make sure you use the right network to make the call. For example if you are using Airtel line, make sure you dial only the toll free line for Airtel otherwise you will be charged for the call.
If the method above didn’t work for you, and you still find the e-017 error on Gotv, don’t feel bad, simply try the last method below to clear e-017 error on gotv.
Third Method – Clearing Gotv Error codes online
GoTv has launched an online platform to help customers clear Error codes in Nigeria and other countries. To clear e-017 error on gotv via this method, log-on to the Gotv clear error code page – (Just Tap the link!)
Enter your IUC number, select the error code you want to clear (in this case E-017 error) and input the captcha displayed followed by the “Clear Error Code button” to confirm your request.
If successful, viewing should be restored in few minutes.
One of these three methods will surely help you to clear e-017 error on Gotv.
I’ll be waiting for your feedback in the comment section regarding your experience with any of the 3 methods highlighted here in clearing e-017 error on gotv.
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