It is very rare these days to submit business name application online without getting notified to resolve CAC query especially if it’s your first time of registering a business name on the CAC portal.
After submitting the required documents on the CAC document upload portal, a CAC officer will go through all the provided details to determine if the business name can be approved or not.
In a case where there is a problem with some of the details provided, you will receive a CAC query that must be resolved before re-submitting your Business name application. This post will guide you on how to resolve CAC query and get your business name approved quickly.
Your Business name registration on the CAC online portal could be queried for various reasons, in order to get it approved on time, it is advisable you read our step-by-step guide on registering business name to avoid common mistakes.
However, let’s proceed on resolving CAC query, and getting your Business name approved on time.
How to Resolve CAC Query Incorrect Data
Depending on the query you received, if it has to do with error in the details you filled online, follow the steps below to resolve the CAC Query;
- Click “Correct data”
- Preview and submit the details you have filled
- Click “Save”
- Download documents, sign and upload it on the CAC Documents Upload Portal
- Click on “Resolve Query” to notify the Admins that you have resolved the Query
Resolve CAC Query “Upload CAC receipt”
Due to the varying issues that could trigger a query, I might not be able to cover all, but you can easily resolve CAC query by following the instructions in the Query Email you received from CAC.
Resolve CAC Query “Upload complete business name form”
To resolve this CAC query, you need to cross check the BN1 form and ensure the one you have uploaded has the correct number of pages as the original document and it has been fully filled.
After confirming the original BN1 form, you should then upload the documents again on the doc upload portal and wait for your application to be reviewed again in the next 24 hours.
In most instances, you just need to read the email and do a little research on the exact terms that was used to describe the issue. For example;
Pay for branch address and upload receipt; (see instructions on how to resolve it here)
Redraft nature of business and upload receipt among many others.
These are just few example of queries that could be encountered during business name registration, you should share your queries via comments if it can not be found in this post.
If you encounter any problem, you can also drop a comment in the comments section.