How To Resolve CAC Query And Get Your Business Name Approved

It is very rare these days to submit business name application online without getting notified to resolve CAC query especially if it’s your first time of registering a business name on the CAC portal.

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After submitting the required documents on the CAC document upload portal, a CAC officer will go through all the provided details to determine if the business name can be approved or not.

In a case where there is a problem with some of the details provided, you will receive a CAC query that must be resolved before re-submitting your Business name application. This post will guide you on how to resolve CAC query and get your business name approved quickly.

Recommended:
How to Resolve CAC Query, “Pay for Branch address and upload receipt”

How To Resolve CAC Query And Get Your Business Name Approved

Your Business name registration on the CAC online portal could be queried for various reasons, in order to get it approved on time, it is advisable you read our step-by-step guide on registering business name to avoid common mistakes.

However, let’s proceed on resolving CAC query, and getting your Business name approved on time.

How to Resolve CAC Query Incorrect Data

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Depending on the query you received, if it has to do with error in the details you filled online, follow the steps below to resolve the CAC Query;

  1. Click “Correct data”
  2. Preview and submit the details you have filled
  3. Click “Save”
  4. Download documents, sign and upload it on the CAC Documents Upload Portal
  5. Click on “Resolve Query” to notify the Admins that you have resolved the Query

Resolve CAC Query “Upload CAC receipt”

Based on my Experience with Business name registration on CAC portal, you might be queried for uploading Remita receipt instead of the CAC generated receipt on your CAC account dashboard.

In this case, you should go to your dashboard, click the business name that was approved, and click Payment receipt to download the CAC generated receipt.

Due to the varying issues that could trigger a query, I might not be able to cover all, but you can easily resolve CAC query by following the instructions in the Query Email you received from CAC.

Resolve CAC Query “Upload complete business name form”

To resolve this CAC query, you need to cross check the BN1 form and ensure the one you have uploaded has the correct number of pages as the original document and it has been fully filled.

After confirming the original BN1 form, you should then upload the documents again on the doc upload portal and wait for your application to be reviewed again in the next 24 hours.

In most instances, you just need to read the email and do a little research on the exact terms that was used to describe the issue. For example;

Pay for branch address and upload receipt; (see instructions on how to resolve it here)

Redraft nature of business and upload receipt among many others.

These are just few example of queries that could be encountered during business name registration, you should share your queries via comments if it can not be found in this post.

If you encounter any problem, you can also drop a comment in the comments section.

192 thoughts on “How To Resolve CAC Query And Get Your Business Name Approved”

    • My business name registration has been queried more than 4 times, I have uploaded the necessary documents to the best of my knowledge yet I still got queried.
      Kindly advice on this query:
      “NO AVAILABILITY AND RECEIPT OF FILING ; REPRINT THE FORM SO THAT THE WEB PAGE IS NOT SHOWING ON IT;,COMPANY ADDRESS IS VAGUE AND NOT TRACEABLE, UPLOAD RECEIPT”
      Thanks

      Reply
    • Hi, it means you have omitted some sections in the BN1 form you submitted. Make sure the entire document you downloaded from your CAC dashboard is what you have uploaded after doing the necessary things

      Reply
  1. hi, i received a query telling me that to UPLOAD ALL DOCUMENTS AND JUSTIFY TRANSPORTATION IN NATURE OF BUSINESS. and i choose to remove the transportation completely but i cant.thanks

    Reply
  2. Hello please I received CAC query to fill up some empty columns I left in share details. I have been trying to update the date and resolve the query, but the columns am too fill are not accepting data. It's not allowing me to type in the columns. I have written to customer care. Please help.

    Reply
  3. I got a query and I have resolved the query by uploading the necessary documents but for almost 2 months now, I haven't heard anything regarding the certificate . What could be wrong please

    Reply
  4. Someone should please help me, I received a query that I should “PLS PROVIDE FOR THE ARTICLES IN THE MEMART” I already submitted the memorandum, I don’t understand what this means.

    Reply
  5. Pls help me, I receive a query mesaage. \”PLS RECONCILE THE REGISTERD ADDRESS ON THE REGISTRATION PORTAL WITH THE FORM ; DO NOT HANDWRITE ON THE FORM ;REGISTER AND PAY FOR THE BRANCH ADDRESS ,UPLOAD COMPLETE FORM,UPLOAD COMPLETE FORM\”I don't know what to do again o.

    Reply
  6. I was asked to upload my company name availability form. I did that, then noticed that i could also update my data. Meanwhile, I would love to change the wordings of some of the object clauses. What would be the implication since the already stamped MEMART does not reflect those changes?

    Reply
  7. I was asked to upload my company name availability form. I did that, then noticed that i could also update my data. Meanwhile, I would love to change the wordings of some of the object clauses. What would be the implication since the already stamped MEMART does not reflect those changes?

    Reply
  8. Hello,I was asked to upload passport and payment receipt. I've affix the pass port on my BN1 form and also sent my payment receipt I got from my payment history but I got the query a second time asking me to do the same thing again. What do I do

    Reply
  9. I got a query after submitting the registration documents reason UPLOAD RECEIPT WITH CAC LOGO AND RRR,.I have downloaded the receipt but did not see where to upload it back to them. Please can you guide me?

    Reply
  10. Go to remita sitethen pay a billerwho to pay Corporate affairs commissionname of service/payment….choose miscellaneous the a description will come, add payment for branch address.then filling the other detailshow to pay…..pay through bank or card….take it to the cac office for stamp and signature.then re-upload the payment receipt adding to the existing ones on the upload site.thanks

    Reply
  11. I got a query that I should upload all documents. I have uploaded my memart and cac1.1 registration form. Is there anything else I am missing. Thanks.

    Reply
    • Can a minor query be resolved by just clicking on resolve query?
      Because mine was
      “Principal objective 1 & 2”
      And I immediately login and click resolve query. Will that be all or is there anything else I need to do?

      Reply
  12. Hi Bill,You should make sure you have scanned the BN1 form in the right order. Probably Page 2 came before page 1, check this and try again. Also ensure that you uploaded the right document for each title on upload portal.Thanks

    Reply
  13. Hi I was queried for correct traceable address. I have correcter the address and saved. I also clicked on query resolved but I have not re uploaded the documents. Should I re upload the documents?

    Reply
  14. Good evening, This is the third time I am getting quarried. This last one is saying… Upload I.D for both proprietors and reconcile object on form with CRP. Note: I have uploaded I.D of myself and the proprietor before this quarry. Pls what do I do now?

    Reply
  15. Good morning sir/maThis is RuttyGarb Couture My company name have been queried for what i dont understand. I dont know what to do , because i think have done all the neccessary things.Please sir/ma help me out on what to do.Reasons for queried;1) Do not write on scetion F of the form2) Expunge one of the same nature of business3) Upload name approvalLooking forward to hear from you soonThanks

    Reply
  16. Hi,The reasons have been clearly stated1. You will need to print out the form again, and make sure you don't write anything in the \”Section F\” on the form.2. There might be a repitition in the Nature of Business you stated. you need to review that and be precise in the description.3. You didn't upload the Name approval notification slip that you received when the Name of your Business was approved

    Reply
  17. It could be that you didn't check the originating office e.g Lagos Alausa, Abuja etc before uploading or you didn't hit the submit button after uploading on the documents uploading portal. Let us know if it has been resolved

    Reply
  18. I was queried about the number of shares I subscribed too. I did mistake to subscribe for 1 million naira share capital of 100 unit for 10000 naira per share. I tried resolving it online but would not edit.

    Reply
  19. I have same issue. I was query for vague address but since then am unable to Edith the page. I got to know that this can only be done at their office. Please how true is this? My Biz Reg has been pending close to a year now due to this. I can proceed registration.

    Reply
  20. I have same issue. I was query for vague address but since then am unable to Edith the page. I got to know that this can only be done at their office. Please how true is this? My Biz Reg has been pending close to a year now due to this. I can proceed registration.

    Reply
  21. good day. Your article is really helpful. i submitted my application in September but didn't get a response from CAC. After several mails to them, i eventually got a response from them saying my document was queried 16th October. I login to my portal but didn't see any query message on the dashboard. All i see is the usual Name Reservation and Company Registration. Please assist me, Is there a link i am supposed to click or what. There is also no mail as regards the query in my mail. Thanks as i anticipate your response.

    Reply
  22. Good afternoon pls I have been in this uploading of documents for some time now. But my question is abt the form filling are we to fill every detail needed on the form including the legal ones

    Reply
  23. Hi thanks for your kind assistance in helping people resolve these issues with CAC registration. I have been queried and this is the query \”KINDLY UPLOAD ALL REGISTRATION DOCUMENTS\” please how do I resolve this

    Reply
  24. Good evening: I registered an NGO. I used one of the trustees as presenter. At the point of signing up for reservation I used the name OKOTIE JOHNBULL. After the reservation, I commenced the registration and uploaded his I'd card but the name in his I'd card is OKOTIE PAUL JOHNBULL. they queried the work on the ground that the names are different. I did an affidavit of confirmation of name and uploaded same to show that the two names are the same but they still queried it. The point now is am confused and DNT know wat to do as there is no way I can edit the names in the cac website to reflect the full and correct names.

    Reply
  25. I Made payment for the registration fee on NGO at remita, I received receipt from remita but the payment not showing in my payment history at cac portal. in payment history in CAC portal dashboard I saw only payment of NAME SEARCH but the one for registration fee not shown. I need this receipt to answer query, please how can i get the receipt from cac. I have remita receipt but I need cac receipt

    Reply
  26. I got a query to upload CAC official receipt of which I did,thenext query i got was that it should be in A4format. I thoughtit's meant to be pdf format

    Reply
  27. hello… i got the query \”delete and services and reprint form affix proprietor's passport photo on form \” and ive done so but my problem now is how to upload it because on the docupload site the place i uploaded those things initially is not clickable anymore.

    Reply
  28. Hi, good evening. I got a CAC Query saying Incorrect Data For Registration, and the description was \”Expunge Branch Address\”Please, what do I do?Thank you so much.

    Reply
  29. I sighed the CAC BN1 form and attach my passport but I submitted it multiple times as I couldn't observe that first submission was successful. Would that affect its approval?

    Reply
  30. Hello, please i received a query that says INCORRECT DATA FOR REGISTRATION, description \”FURNISH APPROVED NAME\”please what is the meaning and how can i resolve it.

    Reply
  31. Good evening, Please, I got a query earlier to upload complete documents, I have uploaded all the documents now but I learned from your blog that I should not upload remita receipt but the cac generated receipt.Now I went back to my portal to remove the remita receipt and upload CAC receipt, it's showing processing in the section where I'm supposed to delete the old one I uploaded earlier. The pending approval has been there for a week now. What should I do?

    Reply
  32. Good day, please i received a query to remove branch address and change to general contracts,i removed the branch address and forgot the general contract, hope I'll be given another chance to edit it, because I'm scared

    Reply
  33. This is the query I gotYour Company Registration application has been queried. Find below the reason for query.ReasonPLS COMPLY WITH THE PROCEDURES FOR REGISTERING GROUPS OF COMPANY ,

    Reply
  34. Hello, pls help a sister, it has been close to 3 weeks now that have resolved my query and still the approval is pending.. Hope there is no problem and does is it take forever to get the registration approved? … I'm so worried

    Reply
  35. Good morning,Please I need help, I am having issues with registering my business name online. I have reserved, paid for registration and I had some queries to attend to as i have submitted all necessary docs. one that is surpassing all solutions is changing my proprietors address as the requested. I have change it everywhere possible on the portal but it is yet to reflect on my form, I have edited my profile. I call there customers care which hardly pick calls or always busy. I went to their office here in owerri and they directed me to a business center which told me the will charge #3000 to change it. any help from anyone will on how to fix this will be appreciated. thanks.

    Reply
  36. I am having issues with registering my business name online. I have reserved, paid for registration and I had some queries to attend to as i have submitted all necessary docs. one that is surpassing all solutions is changing my proprietors address as the requested. I have change it everywhere possible on the portal but it is yet to reflect on my form, I have edited my profile. I call there customers care which hardly pick calls or always busy. I went to their office here in owerri and they directed me to a business center which told me the will charge #3000 to change it. any help from anyone will on how to fix this will be appreciated. thanks.

    Reply
  37. I was given a query to upload my payment receipt from the portal. The challenge I am having is that I cannot upload documents any further as the field is no longer enabled. it is also indicated that my form has been approved. What do I do please?

    Reply
  38. How do it upload the receipt for “branch address” bc the column is not provided there. I try using the receipt to upload it but it says already uploaded bc I used for the 10kreceipt.

    Reply
  39. How do I change address of the 1st proprietor in a business name registration with cac that was queried.
    NB: I can’t find the space for edit

    Reply
  40. him here is the query i got what am i to do on filling fee. PLS UPLOAD CAC FILING RECEIPT INSTEAD OF REMITA RECEIPT, UPLOAD CLEAR MEANS OF ID AND COMPLETE REG FORM

    Reply
  41. Please, i was asked to edit the first proprietors address and I can’t find anywhere to edit it. In was asked to upload the second person’s means of identification and I can’t upload two means of identification. (ie mine and the second proprietors). I was also asked to remove the branch address when I’ve removed it in the last query.
    Please how do I go about all this.

    Reply
  42. Hello and thanks for the support.
    I am currently trying to register a Business name for my sister. The name has been approved and all necessary documents ready for upload.
    However, i noticed Documents i uploaded (registration form, proficiency, identification, payment receipt and availability printout) in the upload Portal has been saying “processing” for more than 2 weeks. No error message was sent.
    Kindly help me solve this.

    Reply
  43. My registration name was queried. That I should upload a clearer registration form. When I want to upload the registration form, the box for choosing of file from is faint. Please want can I do

    Reply
  44. hello I got a query that proprietor name should not appear twice on crp. I have been trying to remove one of the names but there are no means of removing it. It now appear ones on the form but twice on the crp.please advice

    Reply
  45. Thanks so much for your guidance, i received these queries to conclude my registration:
    1. Kindly Scan original & clear form 2 downloaded from the portal
    2.Pay N1,000 branch address
    Though i now know how to go about the branch address from your explanation but am confused about the first one because i have uploaded the BN1 form and it has been approved.

    Upon going to upload the branch address receipt and some other doc required for my Business registration the “CHOOSE FILE OPTION” is greyed out i cant pick any file.

    Kindly assist and also explain what the form 2 is all about

    Thanks

    Reply
  46. Thanks for this blog, it helped me, I’m currently stuck in section F and don’t wanna make a mistake or get queried.. will I pay when I get to court or how do I go about it .. Details please

    Reply
    • Thanks Sir for the quick response
      I’ve done everything and uploaded the required documents since yesterday but it’s still showing pending approval

      Reply
  47. Good Morning sir. please i was querried to UPLOAD AVAILABILITY PRINTOUT of CAC FILING RECEIPT AND DELETE CLEARING AND FORWARDING FROM THE NATURE OF BUSINESS, i have tried to upload a receipt which i think it was what they where requesting for but they still queried me. please kindly assist in getting this done.

    Reply
  48. Good day, i received a query that i should re route my Certificate collection point to Lagos Island, please how do i go about that, can you please explain. thanks

    Reply
  49. Good evening sir, I was giving queried that I should delete branch address and reupload better document…. please Sir, I will I solved the queried. I paid 17k instead 10k. I paid 1 Additional copies of application of registration of business name 2k and 1 Additional copies of certificate of registration 5k. How can I get my money back.

    Reply
    • Hi, you might need to visit the nearest CAC office to have a refund, there’s no guarantee that you will get it back though.

      As for the branch address deletion, if you would like to retain that address you might need to pay for branch address via remita and upload the receipt and every other document via the CAC doc. Upload portal.

      Goodluck!

      Reply
  50. Hi i received a query saying ” FILL OUT THE BLANK DATA AND RE-SUBMIT PLEASE FOR SECOND PROPRIETOR ” Please what does it mean and how do i get it done

    Reply
  51. I got a query that i should delete duplicated name of proprietor and have been having difficulty in doing so. The system duplicate my name who happen to be the person doing the registration of the business name. No option to delete or edit there. Please help out.

    Reply
  52. Good morning,

    I registered for a business since July 2020 but due to some reasons couldn’t complete it. Now I want to finish up but on checking the site, its abit different and I saw a queried notice on my dashboard saying “KINDLY MARK AS RESOLVED AFTER RESOLVING THE QUARY” I searched for the name and its there but saying INACTIVE.

    I also can’t find where to download my payment details cos I have paid the 10k since last yr

    Please what do I do

    Reply
  53. I I received a mail that I should login to resolve the query on my dashboard. But I couldn’t find the details of the query when I login, what o saw is “KINDLY MARK AS RESOLVED AFTER RESOLVING THE QUERY”. Please help me out because I don’t know what to do and I need my certificate urgently. Thanks

    Reply
  54. Pls I need assistance, I need to correct my first director address, bt I can’t do it cos it not showing icon for delete or edit, pls any other method or d correction,

    Reply
  55. Please how do i edit a reserved name. i used amazing lizzy investment for business name registration and i was queried to register under llc, please how can i change the reserved name to amazing lizzy enterprise to continue my paid registration as business name.

    Reply
  56. Hello,

    I was queried to delete duplicate name but I couldn’t find delete button on the application for delete. Please how do I go about it. Your response will be helpful.

    Reply
  57. Good evening sir,

    I was queried to “delete duplicate name” but I do not know how to go about it as I couldn’t find delete button on my application. Please, your response will be helpful to me. Thanks.

    Reply
    • Hi, your CAC profile is a proprietor of the business by default. Therefore, if you have re-entered your details as a proprietor during your application, you might need to delete it.

      Review your business name application and delete the proprietor details you added.

      Reply
  58. Hi please i mistakenly upload a wrong means of identification on my cac registration i notice it after i have paid my 10,000 please how do i delete that in other to upload the correct one please.

    Reply
  59. please sir i was queried that my BN is similar to another company…how do i solve this PLEASE.. why was the name approved in the first place if it was similar to another company,im super fed up of cac, contacting them is a herculean task

    Reply

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