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How To Resolve CAC Query And Get Your Business Name Approved

After submitting the required documents on the CAC document upload portal, a CAC officer will go through all the provided details to determine if the business name can be approved or not.
In a case where there is a problem with some of the details provided, you will receive a CAC query that must be treated before re-submitting your Business name application.

How To Resolve CAC Query And Get Your Business Name Approved

Your Business name registration on the CAC online portal could be queried for various reasons, in order to get it approved on time, it is advisable you read our step-by-step guide on registering business name to avoid common mistakes.



However, let's proceed on resolving CAC query, and getting your Business name approved on time.


Resolving CAC Query


Depending on the query you received, if it has to do with error in the details you filled online, follow the steps below to resolve the CAC Query;


  • Click "Correct data"
  • Preview and submit the details you have filled
  • Click "Save"
  • Download documents, sign and upload it on the CAC Documents Upload Portal 
  • Click on "Resolve Query" to notify the Admins that you have resolved the Query

Based on my Experience with Business name registration on CAC portal, you might be queried for uploading Remita receipt instead of the CAC generated receipt on your CAC account dashboard. 









In this case, you should go to your dashboard, click the business name that was approved, and click Payment receipt to download the CAC generated receipt. 


Due to the varying issues that could trigger a query, I might not be able to cover all, but CAC query can be resolved easily by following the instructions in the Query Email you received from CAC.

If you encounter any problem, you can drop a comment in the comments section.

36 comments :

  1. good afternoon please i got a query saying incomplete documentation, upload complete business name form

    ReplyDelete
    Replies
    1. Hi,
      That means you didn't upload the CAC Business Name registration form. You can find it on your dashboard, download it, fill and stamp at the nearest Law Court

      Delete
  2. good morning please i got a query saying upload application form in full and i dont know how to go about it.

    ReplyDelete
    Replies
    1. Hi,
      The CAC BN1 form you uploaded must include all the pages including the page that was stamped by the Magistrate. Make sure you have all these pages on the doc you uploaded and try again

      Delete
  3. I got a query that I should redraft my nature of business and upload receipt so, I don't know which receipt.

    ReplyDelete
    Replies
    1. Hi,
      It is the receipt generated on your CAC dashboard, not the REMITA receipt that was sent to your Email address.

      You can find the receipt at the Payments history column on your dashboard

      Delete
  4. Hi
    I received a query that my business address is not accessible. How do I effect the new address on my CAC registration form online.

    ReplyDelete
    Replies
    1. Hi,
      Click resolve query, the online form you filled should open for you to edit it using the new address.

      Delete
  5. hi, i received a query telling me that to UPLOAD ALL DOCUMENTS AND JUSTIFY TRANSPORTATION IN NATURE OF BUSINESS. and i choose to remove the transportation completely but i cant.
    thanks

    ReplyDelete
    Replies
    1. Hi,
      You can remove the transportation and print out a new BN1 form. But you will need to take it to the registry for another stamp and signing.

      Delete
  6. Hi this is what I got,
    Your Company Registration *** has been queried. Find below the reason for query.

    Reason
    PLS REDUCE OBJECT

    How do I go about it? What's the object.
    Thanks

    ReplyDelete
  7. I got query to reduce my object. What's exactly and where do I reduced it?

    ReplyDelete
  8. Hello please I received CAC query to fill up some empty columns I left in share details. I have been trying to update the date and resolve the query, but the columns am too fill are not accepting data. It's not allowing me to type in the columns. I have written to customer care. Please help.

    ReplyDelete
  9. I got a query and I have resolved the query by uploading the necessary documents but for almost 2 months now, I haven't heard anything regarding the certificate . What could be wrong please

    ReplyDelete
  10. I have uploaded all documents but got a query mail of section not applicable to you. I don't understand it o

    ReplyDelete
    Replies
    1. Hi, you will need to provide the full details of the query for better understanding. Thanks

      Delete
  11. Someone should please help me, I received a query that I should “PLS PROVIDE FOR THE ARTICLES IN THE MEMART” I already submitted the memorandum, I don’t understand what this means.

    ReplyDelete
  12. Hi
    I received a query OF SIGN ATTESTATION . How do I effect this , where do i need to sign again after the first page on my CAC registration form online.

    ReplyDelete
    Replies
    1. Hi,

      Try to examine the pages again and make sure you have signed all the required attestation.

      Delete
  13. Please got a query that says CLAUSE for object is strictly for objects. Kindly help me cos I don't understand what this means

    ReplyDelete
  14. please i got a query that says INCORRECT DATA FOR REGISTRATION PLEASE UPLOAD NAME AVAILABILITY. what do they mean by this? kindly assist

    ReplyDelete
  15. Please i got a query that say INCORRECT DATA FOR REGISTRATION PLEASE UPLOAD NAME AVAILABILITY. What does it mean and how will i go about it. Thanks

    ReplyDelete
  16. I received a query 'incorrect data for registration & please upload name availability.kindly advise.

    ReplyDelete
  17. Pls help me, I receive a query mesaage.
    "PLS RECONCILE THE REGISTERD ADDRESS ON THE REGISTRATION PORTAL WITH THE FORM ; DO NOT HANDWRITE ON THE FORM ;REGISTER AND PAY FOR THE BRANCH ADDRESS ,UPLOAD COMPLETE FORM,UPLOAD COMPLETE FORM"
    I don't know what to do again o.

    ReplyDelete
  18. I was asked to upload my company name availability form. I did that, then noticed that i could also update my data. Meanwhile, I would love to change the wordings of some of the object clauses. What would be the implication since the already stamped MEMART does not reflect those changes?

    ReplyDelete
  19. I was asked to upload my company name availability form. I did that, then noticed that i could also update my data. Meanwhile, I would love to change the wordings of some of the object clauses. What would be the implication since the already stamped MEMART does not reflect those changes?

    ReplyDelete
  20. Hello,I was asked to upload passport and payment receipt. I've affix the pass port on my BN1 form and also sent my payment receipt I got from my payment history but I got the query a second time asking me to do the same thing again. What do I do

    ReplyDelete
  21. Pls, I received a a query asking me to pay #1,000 for the
    branch and upload the receipt. but how to pay is not listed. pls quide me. thanks

    ReplyDelete
    Replies
    1. Go to remita site
      then pay a biller
      who to pay Corporate affairs commission
      name of service/payment....choose miscellaneous
      the a description will come, add payment for branch address.
      then filling the other details
      how to pay.....pay through bank or card....
      take it to the cac office for stamp and signature.
      then re-upload the payment receipt adding to the existing ones on the upload site.
      thanks

      Delete
  22. I got a query Reason
    "refer to bn templates for object guide"

    Please what is the meaning

    ReplyDelete
  23. I got a query
    "INCONSISTENT INFORMATION
    Description
    KINDLY ROUTE DOCUMENT TO PICK UP LOCATION -YABA"
    Please what do i do?

    ReplyDelete
  24. what about this query: To reconcile name with objects

    ReplyDelete
  25. Address is not traceable, upload availability. How do I go about it?

    ReplyDelete
  26. hi please i received a query for objects do not specify any business... how do i resolve this. thanks also for the solution on receipts

    ReplyDelete
  27. hi, please how do i resolve the query, 'objects do not specify business'

    ReplyDelete
  28. I got a query that I should upload all documents. I have uploaded my memart and cac1.1 registration form. Is there anything else I am missing. Thanks.

    ReplyDelete

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